399bd Terms and Conditions —
Know the Rules Before You Play

These Terms and Conditions ("Terms") govern the relationship between you ("Player", "User", "you") and 399bd ("we", "us", "the platform") when you access or use the 399bd online gaming platform at 399bd.one. These Terms apply to all services offered on 399bd, including but not limited to online slot games, promotional offers, payment services, and the 399bd mobile application.

399bd is an online gaming platform designed specifically for players in Bangladesh. We are committed to providing a fair, transparent, and enjoyable gaming environment. These Terms exist to protect both you and us — they set out what you can expect from 399bd and what we expect from you in return.

Please read these Terms carefully before registering. If you have any questions about anything in this document, contact our support team at [email protected] before creating your account. We're happy to explain anything that isn't clear.

To register and use 399bd, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. 399bd does not permit underage gambling under any circumstances. We reserve the right to request proof of age at any time.
• You must be accessing the platform from a jurisdiction where online gaming is not explicitly prohibited for personal use.
• You must not be a current employee, contractor, or immediate family member of a 399bd employee.
• You must not have been previously excluded or banned from the 399bd platform.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

399bd reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide satisfactory documentation may result in account suspension until verification is complete.

Each player is permitted to hold one account only on 399bd. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited and will result in all associated accounts being closed and balances being reviewed.

When registering, you must provide accurate and complete information including your full name, date of birth, email address, and phone number. You are responsible for keeping this information current. If your details change, update your account profile or contact support.

• Your username and password are personal to you. Do not share them with anyone.
• You are responsible for all activity that occurs under your account.
• If you suspect your account has been accessed without your authorisation, contact support immediately.
• 399bd will never ask for your password via email, live chat, or any other channel.
• Accounts registered with false information may be closed without notice and any balance forfeited.

Account registration on 399bd is free. We do not charge any fee to create or maintain an account. Any costs associated with internet access or mobile data are your own responsibility.

399bd supports deposits via bKash, Nagad, and Rocket — the payment methods most commonly used by players in Bangladesh. All deposits are processed in Bangladeshi Taka (BDT). Minimum and maximum deposit limits are displayed at the time of transaction and may vary by payment method.

• Deposits are credited to your 399bd account balance immediately upon confirmation from the payment provider.
• If a deposit does not appear in your account within 10 minutes, contact support with your transaction reference number.
• You may only deposit funds from payment accounts registered in your own name. Third-party deposits are not permitted.
• 399bd does not charge a fee for deposits. Any fees charged by your payment provider are separate and not controlled by us.
• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you believe you have made an incorrect deposit.

399bd uses encrypted payment processing for all transactions. Your payment details are never stored on our servers in plain text. All financial data is handled in accordance with our Privacy Policy.

Withdrawals on 399bd are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to protect our players. Minimum and maximum withdrawal amounts are displayed in your account at the time of request.

• Most withdrawals are processed within 15 minutes of approval during normal operating hours.
• Identity verification (KYC) may be required before your first withdrawal or for withdrawals above a certain threshold. This is a standard security measure.
• Withdrawals of bonus-derived winnings are subject to wagering requirements being met in full before processing.
• 399bd reserves the right to delay a withdrawal for up to 48 hours if additional security checks are required.
• Withdrawal requests cannot be cancelled once they have been approved and sent to the payment provider.

399bd offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated at the time of the offer, in addition to the general bonus rules set out here.

• Welcome Bonus: Available to new players on their first deposit. The bonus amount and wagering requirement are clearly stated on the promotions page at the time of registration.
• Wagering Requirements: Bonus funds must be wagered a specified number of times before any winnings derived from bonus funds can be withdrawn. The wagering requirement multiplier is stated for each individual promotion.
• Game Contributions: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%. Check the specific promotion terms for contribution rates by game type.
• Bonus Expiry: Bonuses that are not claimed or wagered within the stated validity period will expire automatically and be removed from your account.
• One Bonus at a Time: Only one bonus can be active on your account at any given time. You cannot stack multiple bonuses unless a promotion explicitly states otherwise.
• Abuse: 399bd reserves the right to void bonuses and associated winnings if we determine that a player has attempted to abuse the bonus system, including through the use of multiple accounts or coordinated play.

Bonus terms are always displayed in full before you opt in. We do not hide conditions in small print — if something isn't clear, ask support before accepting a bonus.

All games available on 399bd use a certified Random Number Generator (RNG) that has been independently audited to ensure genuinely random outcomes. The RTP (Return to Player) percentage for each game is publicly listed on the game's information page.

• Game outcomes are determined by the RNG at the moment a bet is placed. No outcome can be predicted, influenced, or manipulated by any party.
• In the event of a technical error or disconnection during a game round, the round result will be determined by the server-side record, which is the authoritative record of all game activity.
• If a game is displayed incorrectly due to a software error, 399bd reserves the right to void the affected rounds and return stakes to players.
• Winnings generated through a demonstrable software malfunction or error are not valid and will not be paid out.
• Players are responsible for ensuring they have a stable internet connection before placing bets. 399bd is not liable for losses resulting from connectivity issues on the player's side.

The published RTP figures for 399bd's flagship games are: Caishen Wins 97.1%, Demon Hunter 96.5%, Fortune Snake 96.3%, Double Fortune 96.5%, Insect Master 96.1%. These figures represent long-term statistical averages and do not guarantee individual session outcomes.

The following activities are strictly prohibited on 399bd. Engaging in any of these behaviours will result in immediate account suspension and may result in permanent closure and forfeiture of balances:

• Creating more than one account, or assisting another person in creating an account to circumvent restrictions.
• Using automated software, bots, scripts, or any other tool to place bets or interact with the platform in a non-human manner.
• Colluding with other players to gain an unfair advantage in any game or promotion.
• Exploiting software bugs, errors, or vulnerabilities. Any such issues must be reported to support immediately.
• Attempting to launder money or use the platform for any illegal financial activity.
• Providing false identity information or impersonating another person.
• Harassing, threatening, or abusing 399bd staff or other players via any communication channel.
• Attempting to reverse-engineer, copy, or reproduce any part of the 399bd platform or its games.

399bd monitors all account activity for signs of prohibited conduct. Our security team reviews flagged accounts thoroughly before any action is taken. If your account is suspended in error, contact support and we will investigate promptly.

399bd reserves the right to suspend or close any account at any time if we have reasonable grounds to believe that these Terms have been violated. In cases of suspected fraud or money laundering, accounts may be suspended immediately pending investigation.

• If your account is suspended, you will be notified by email with the reason for suspension where it is safe to disclose this.
• During a suspension, you will not be able to log in, deposit, withdraw, or play.
• If an investigation concludes that no violation occurred, your account will be reinstated and any withheld funds returned.
• You may close your own account at any time by contacting support. Any real-money balance at the time of closure will be returned to you via your registered payment method, subject to standard withdrawal processing.
• Accounts that have been inactive for 12 consecutive months may be classified as dormant. Dormant account fees may apply as stated in the fee schedule available from support.

399bd is committed to promoting responsible gaming. We provide a range of tools to help players stay in control of their gaming activity. These tools are available in your account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit limits. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session Time Reminders: Set reminders to alert you after a specified period of continuous play.
• Loss Limits: Cap the amount you can lose within a defined period.
• Self-Exclusion: Exclude yourself from the platform for a defined period (minimum 6 months) or permanently. During self-exclusion, you cannot create a new account or have your exclusion reversed early.
• Reality Checks: Periodic pop-up notifications showing your session duration and net gaming activity.

If you believe your gaming is becoming a problem, please visit our Responsible Gaming page for detailed guidance and support resources. Gaming should always be entertainment — if it stops feeling that way, use our tools or reach out to support.

399bd collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering on 399bd, you consent to the collection and use of your data as described in the Privacy Policy.

• We collect only the data necessary to operate your account, process payments, and comply with legal obligations.
• We do not sell your personal data to third parties for marketing purposes.
• Your data is stored securely using industry-standard encryption.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

For full details on how 399bd handles your data, including your rights and how to exercise them, please read our Privacy Policy.

To the fullest extent permitted by applicable law, 399bd's liability to you in connection with your use of the platform is limited as follows:

• 399bd is not liable for any loss of profits, loss of data, or indirect or consequential losses arising from your use of the platform.
• 399bd is not responsible for losses resulting from internet connectivity issues, device failures, or third-party service outages outside our control.
• 399bd's total liability to you for any claim arising from your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the claim.
• Nothing in these Terms limits 399bd's liability for fraud, gross negligence, or any liability that cannot be excluded by law.

The platform is provided on an "as is" basis. While we work hard to keep 399bd running smoothly, we cannot guarantee uninterrupted access at all times. Scheduled maintenance will be communicated in advance where possible.

399bd reserves the right to update or modify these Terms and Conditions at any time. When we make material changes, we will notify registered players by email and display a notice on the platform at least 7 days before the changes take effect.

Your continued use of 399bd after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account and withdraw any remaining balance.

The date at the top of this page reflects when these Terms were last updated. We recommend reviewing the Terms periodically so you are always aware of the current rules.

If you have any questions about these Terms and Conditions, or about any aspect of the 399bd platform, our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within your 399bd account after login
• FAQ: Visit our FAQ page for answers to the most common questions

We aim to respond to all email enquiries within 2 hours during normal operating hours. Live chat responses are typically immediate. We're here to help — don't hesitate to reach out.