399bd Privacy Policy —
Your Data, Handled With Care

399bd is an online gaming platform operating at 399bd.one, serving players primarily in Bangladesh. When this Privacy Policy refers to "399bd", "we", "us", or "our", it means the 399bd platform and the team responsible for operating it.

As the operator of the 399bd platform, we act as the data controller for all personal information collected through the website and mobile application. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring it is handled lawfully and securely.

If you have any questions about this Privacy Policy or how 399bd handles your data, you can reach our privacy team directly at [email protected]. We take privacy enquiries seriously and aim to respond within 2 business days.

399bd collects personal data in two categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Identity data: Full name, date of birth, gender, and national ID or passport number (required for KYC verification).
• Contact data: Email address and mobile phone number.
• Account data: Username, password (stored as a hashed value — never in plain text), and account preferences.
• Financial data: Payment method details (bKash, Nagad, or Rocket account numbers), deposit and withdrawal history, and transaction references.
• Verification documents: Copies of identity documents submitted for KYC purposes.
• Communications: Records of your interactions with 399bd support, including live chat transcripts and emails.

Information collected automatically:

• Device data: Device type, operating system, browser type and version, and screen resolution.
• Usage data: Pages visited, games played, session duration, bet history, and feature interactions.
• Technical data: IP address, approximate location derived from IP, and connection timestamps.
• Cookie data: Session identifiers, preference cookies, and analytics data as described in Section 7.

399bd collects your personal data through the following channels:

• Registration form: When you create your 399bd account, you provide your name, email, phone number, and date of birth.
• KYC verification: When you submit identity documents to verify your account before your first withdrawal.
• Deposits and withdrawals: When you make a payment transaction, your payment method details and transaction data are recorded.
• Platform usage: As you navigate the 399bd website or app, usage data is collected automatically through cookies and server logs.
• Support interactions: When you contact 399bd support via live chat or email, the content of those communications is stored.
• Promotions: If you participate in a 399bd promotion or survey, any information you submit as part of that activity is collected.

We do not purchase personal data from third-party data brokers or marketing lists. All data we hold about you comes directly from your interactions with the 399bd platform.

399bd uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent.

• Account management: To create, maintain, and secure your 399bd account, including password resets and account recovery.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Identity verification (KYC): To verify your age and identity as required before processing withdrawals and to prevent underage gambling.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Customer support: To respond to your enquiries, resolve disputes, and improve our support service.
• Platform improvement: To analyse how players use 399bd and identify areas for improvement in game selection, performance, and user experience.
• Responsible gaming: To monitor gaming patterns and identify players who may need responsible gaming support or intervention.
• Legal compliance: To meet our obligations under applicable laws and regulations, including record-keeping requirements.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from 399bd.

Every time 399bd processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing necessary to provide the 399bd service you have signed up for — including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations and financial record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

If you would like to know the specific legal basis for any particular processing activity carried out by 399bd, contact us at [email protected] and we will provide a clear explanation.

399bd does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually required to protect it:

• Payment processors: Your payment method details are shared with bKash, Nagad, and Rocket solely to process your transactions. These providers have their own privacy policies governing how they handle your data.
• KYC verification providers: Identity documents submitted for verification may be processed by a third-party KYC service provider operating under strict data processing agreements with 399bd.
• IT and hosting providers: Our platform infrastructure is supported by hosting and cloud service providers who process data on our behalf under data processing agreements.
• Analytics providers: Anonymised and aggregated usage data may be shared with analytics tools to help us understand platform performance. This data cannot be used to identify individual players.
• Legal authorities: We may disclose personal data to law enforcement or regulatory authorities if required by law, court order, or to protect the rights and safety of 399bd and its players.

All third parties with whom 399bd shares personal data are required to implement appropriate security measures and to use the data only for the specific purpose for which it was shared.

399bd uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here is a breakdown of the cookies we use:

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your 399bd account. 399bd does not use third-party advertising cookies or cross-site tracking cookies.

399bd retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, to meet legal and regulatory record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by financial regulations.
• KYC documents: Retained for 5 years after account closure or the last transaction, whichever is later.
• Support communications: Retained for 2 years from the date of the interaction, unless the communication relates to an ongoing dispute.
• Usage and analytics data: Anonymised after 12 months and retained in aggregate form for platform improvement purposes.
• Marketing consent records: Retained for as long as you remain opted in, plus 2 years after opt-out to demonstrate compliance.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a 399bd player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

399bd takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:

• SSL/TLS encryption: All data transmitted between your device and 399bd is encrypted in transit using SSL/TLS protocols.
• Encrypted storage: Sensitive data — including passwords (stored as salted hashes) and payment details — is encrypted at rest.
• Access controls: Access to personal data within 399bd is restricted to staff who need it to perform their job functions, and is governed by role-based access controls.
• Two-factor authentication: 399bd supports two-factor authentication for player accounts to add an extra layer of login security.
• Regular security audits: Our platform and infrastructure undergo regular security reviews and penetration testing.
• Incident response: We maintain a documented data breach response procedure. In the event of a breach affecting your data, we will notify you promptly.

While 399bd takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

399bd is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we require identity verification before processing withdrawals to confirm that players meet the minimum age requirement.

If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on 399bd, please contact us at [email protected] immediately.

399bd may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players by email and display a notice on the platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page reflects when the policy was most recently revised. We recommend reviewing this policy periodically. Your continued use of 399bd after the effective date of any changes constitutes your acceptance of the updated policy.

If you disagree with any changes to this Privacy Policy, you may close your account and request deletion of your data by contacting support. We will process your request in accordance with Section 9 above.

If you have any questions, concerns, or requests relating to this Privacy Policy or how 399bd handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available within your 399bd account after login — typically the fastest way to reach us
• FAQ: Visit our FAQ page for answers to common privacy questions

We aim to respond to all privacy-related enquiries within 2 business days. For formal data subject requests (access, deletion, portability), we will respond within 30 days as required.